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Safeguards Rule notification requirement now in effect

Lesley Fair
If your business is covered by the FTC’s Gramm-Leach Bliley Safeguards Rule, an amendment to the Rule that requires covered companies to report certain data breaches and other security events to the FTC is now in effect – and we’ve made it easy for you to report.

Cars & Consumer Data: On Unlawful Collection & Use

Staff in the Office of Technology and The Division of Privacy and Identity Protection
Some say the car a person drives can say a lot about them. As cars get “connected,” this turns out to be truer than many people might have realized. While connectivity can let drivers do things like play their favorite internet radio stations or unlock their car with an app, connected cars can also collect a lot of data about people. This data could be sensitive—such as biometric information or location—and its collection, use, and disclosure can...

Aqua Finance’s sales, financing, and FCRA practices land company in hot water

Lesley Fair
Aqua Finance provided financing for water treatment equipment sold door-to-door by dealers. But according to the FTC, the company filtered out the truth and left a sediment of deceptive and unfair financing practices that put many consumers in unexpected debt and made it more difficult for some of them to sell their homes. The result: a proposed $43.6 million settlement with tough injunctive provisions that will change how the company does business going forward. Even if financing isn’t part of your business, read on for details about how the FTC says Aqua Finance also violated the Fair Credit Reporting Act, including a first-of-its-kind complaint allegation.

BlueSnap complaint alleges unfair payment processing and credit card laundering: Don’t lather, don’t rinse, and definitely don’t repeat

Lesley Fair
According to Aesop, you’re known by the company you keep. Put in the FTC context, you’re known by the companies you keep as clients. That’s the message of a $10 million proposed settlement with payment processing company BlueSnap, Inc., a related corporate defendant, former CEO Ralph Dangelmaier, and Senior Vice President Terry Montieth.

Small businesses: FTC has your back this week – and every week

Samuel Levine
Director, FTC Bureau of Consumer Protection
We’re delighted to celebrate National Small Business Week from April 28th to May 4th. The FTC is proud to champion the interests of small businesses throughout the year by challenging unfair or deceptive practices and unfair methods of competition. Here are seven recent examples of how the FTC works to ensure that small businesses get a fair shake in the marketplace.

Some home truths about Williams-Sonoma’s deceptive Made in USA claims

Lesley Fair
We usually wait until the end of a Business Blog post before offering a compliance pointer or two. But this time let’s lead off with two lessons that companies can learn from the FTC’s record-setting $3.17 million settlement with home and kitchenware company Williams-Sonoma. First, don’t make deceptive Made in USA claims. Second, once you sign an FTC order settling charges that you falsely advertised foreign-made items as Made in USA, don’t make those same misrepresentations again.

FTC alleges Doxo added millions in junk fees and used deceptive subscription tactics

Lesley Fair
It's a recurring trope in caper movies. An unsuspecting person exits an airplane, sees a driver with their name on a sign, and thinks they’re getting transportation to their destination. Of course, the “driver” is really in on the scheme and takes them somewhere without their permission. According to an FTC complaint, bill payment company Doxo has engaged in analogous conduct when consumers searched online for how to pay bills they owed to certain companies. The complaint – which names Doxo, CEO and co-founder Steve Shivers, and Vice President and co-founder Roger Parks – says the defendants use deceptive tactics to trick people into thinking they are in contact with the company in question and then tack millions in junk fees onto consumers’ bills.

Updated FTC Health Breach Notification Rule puts new provisions in place to protect users of health apps and devices

Lesley Fair
It was Shakespeare who said, “Once more unto the breach.” The FTC’s goal is never more unto the breach, but until companies keep health data secure and private, we’ll continue to update and enforce the Health Breach Notification Rule to protect consumers and keep up with the digital revolution in health information. Benefited by insights from researchers, industry members, legislators, and consumers who responded to our call for public comments, the FTC just finished a head-to-toe HBNR check-up. The just-announced Final Rule makes it clear that health apps and similar technologies are covered and expands what covered entities must tell consumers if there’s been a breach of their data. How will the new rule affect your business?

Consumer Facing Applications: A Quote Book from the Tech Summit on AI

Staff in the Office of Technology
The FTC’s Tech Summit on AI 1 convened three panels that highlighted different layers of the AI tech stack: hardware and infrastructure, data and models, and consumer-facing applications. This third Quote Book is focused on consumer-facing applications. This post outlines the purpose of the quote book, a summary of the panel, and relevant topics and actions raised by the FTC. Purpose of the quote book A key component of the FTC’s work is to...

Data and Models: A Quote Book from the Tech Summit on AI

Staff in the Office of Technology
The FTC’s Tech Summit on AI [1] convened three panels that each highlighted different layers of the AI tech stack: hardware and infrastructure, data and models, and front-end user applications. This second Quote Book is focused on data and models . This post outlines the intended purpose of the quote book, a summary of the panel, and relevant topics and actions raised by the FTC. Purpose of the quote book A key component of the FTC’s AI work is...